For any doubt or incident that is not related to digital identification , for example where the procedure is on the web, what are the requirements to do it, what are the deadlines, what state is it in, etc. you must contact the administration responsible for the procedure in question.
We provide you with contact information for the different organizations so that you can contact the one you want to complete the procedure:
- City Councils, Regional Councils, Provincial Councils , etc.: you can contact them through their electronic headquarters .
- Generalitat : you can contact them via 012 or the Gencat contact page .
- Universities : you can contact them through their electronic headquarters .
- General Administration of the State : you can contact them through 060 or the AGE contact page.
If you have an incident with the idCAT Mobile, the idCAT Certificate or using the identification page prior to the procedure , you can consult the help content of the services, where you will find answers to the most frequent questions and you can contact the Center Attention to the User of the AOC Consortium in case you cannot find a solution to your incident or specific doubt:
- Support portal of the idCAT Mobile
- Support portal of the idCAT Certificate
- Identification systems accepted by the VÀLid service
What is the role of the AOC Consortium in the process?
The AOC Consortium provides the tools to identify you when processing electronically with the Catalan administrations: the idCAT Certificate, the idCAT Mobile, the e-TRAM and the VÀLid, which is an application that allows you to identify yourself with different electronic means (digital certificates, idCAT Mobile, cl@ve...).
Therefore, while you are processing with a Catalan administration, to identify yourself, you will go through the VÀLid page of the AOC Consortium.
However, the AOC is the provider of the electronic administration tools, but it does not manage and is not the recipient of the procedure you are doing . And it is for this reason that if you have doubts or incidents relating to a procedure, you must contact the administration responsible for it.
