e-TRAM 2.0 is the electronic processing platform promoted by the AOC, which is used by the majority of town councils, regional councils, deputations and other public bodies in Catalonia.
This solution allows electronic processing with the administration 24 hours a day and all year round without citizens or companies having to travel to the entity's physical offices.
Currently almost a thousand of us have the solution on their web portals where the following features stand out:
- Everything can be done from mobile using responsive and accessible websites, with a high level of usability.
- The screens are simple (designed as "mobile first") where processing is faster and the principle of data minimization has been applied
- Particularly noteworthy is the new citizen folder ("My Space"), very quick to see all your procedures, notifications...
Figure 1: Image of the catalog of procedures from a computer and from a mobile phone
So e-TRAM:
- It helps to save time and money. The resolution time of the procedures is reduced and you can send your requests 24 hours a day, every day of the year.
- It includes an extensive catalog of procedures and functionalities.
- It is a secure service (since it uses different types of authentication such as idCAT, idCAT mobile, DNI-e, etc...).
- Every procedure has an entry register at the institution where you process, with its registration number, date and time and details of the documentation provided.
- At any time you can check the status of your procedure (through "My Space")